Please carefully review and understand our Refund Policy before making any purchases. By using our website and making a purchase, you acknowledge and accept the terms of this Refund Policy.
Refunds on our marketplace are primarily issued by the seller/artist who listed the product or service. As a marketplace operator, we act as an intermediary and may, at our discretion, place a temporary hold (“freeze”) on the paid amount until a dispute between buyer and seller has been resolved.

Digital Products (Reshade Shaders & Presets, 3D Models, Gaming Services)
Due to the nature of digital products and instant consumption, there are no refunds for digital products. However, exceptions apply if the digital product was not delivered or it is not working as advertised on the website, and despite technical support provided via Discord or email communication, the issue remains unresolved. In such cases, the customer may be eligible for a refund.

Digital Artwork
Refunds for digital artwork will only be issued under the following circumstances:
a. If the artist does not deliver the artwork within the agreed timeframe or at all, despite reasonable communication attempts from the customer.
b. If the final artwork delivered does not match the description provided or significantly deviates from the agreed-upon description during the consultation between the buyer and the artist before creative production. This includes major discrepancies in style, content, or features.

Print on Demand Products (Shirts, Textiles, Mugs, Phone Cases, Decorative Merchandise)
Refunds will be issued for print-on-demand products under the following conditions:
a. The product arrives in a damaged condition.
b. The wrong product is delivered instead of the one ordered.
c. The product does not arrive at all.

3D Printed Miniatures
Refunds for 3D printed miniatures will only be issued if the product arrives in a damaged condition, and the customer refuses to accept a replacement.

Refund Process
To request a refund for eligible products, customers must contact our customer support team within 7 days (48 hours for digital products) from the date of delivery. Refund requests must include relevant order details and evidence of the issue, such as images of damaged products or conversation.

Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
a. For digital products that are functioning as described, and the customer has received technical support.
b. For digital artwork if the artist has delivered as described and agreed upon during the consultation.
c. For print-on-demand products, if the damage is a result of customer mishandling or misuse.
d. For 3D printed miniatures, if the damage is a result of customer mishandling or misuse.

Discretionary Refunds
In exceptional cases not covered by the above policy, we reserve the right to issue discretionary refunds at our sole discretion.

Refund Processing
To start the refund process, go to our Contact Page and select your category of purchase. Include as much detail as possible. Once a refund is approved, it will be processed in the same payment method used for the original purchase. Please allow 5-10 business days for the refund to be reflected in the customer’s account.

Policy Changes
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting on the website, and continued use of the marketplace after changes constitutes acceptance of the revised policy.